CABELA'S UN-SCREWED ME

Cabela’s remarkable response to my story posted yesterday (Cabela’s Screwed Me) follows:

Wayne,

I truly apologize for the experience and the demeanor of my front end staff which I will address accordingly... as I cannot speak to the technical issues with the fly line as I’m more of a bass fisherman myself it appears there is an inherit defect created by my team or the product itself. So if you would provide me your address I would like to send you a $50 gift card for reimbursement of the fly line when I return back to the store on Friday. 

Additionally you are correct on the tippet being in lite stock for this time of year as I was over there the other day assisting a customer and noticed our in stock position is not where we should be and we have forwarded this up to our merchant specialist for this area for review.

Again my sincere regret and apologies for your experience and we look forward to earning your business back.

Mark Goldsmith
General Manager
BassPro/Cabela's ...Springfield,Or.

__________________

And my reply:

Mark, I am truly blown away by your response. Thank you. What more could a customer ever expect?

I feel so much better, with a bad experience fixed. Again, thank you. I’ll be back.


Wayne Schmidt